The six step guide to firing a client
Every client relationship has to end at some point. But some end less well than others. Toxic client relationships cost you money and rob you of yo...
So, you’re on a streak. After mixing it up in what I like to to call “the fumble years” for a while, you’ve finally started to make enough money to feel comfortable with consistent clients who understand your work. Congratulations, that’s seriously impressive, and you should be proud. I hope you’ve taken a second to celebrate yourself, how far you’ve come, and feel good about selling your skill set successfully.
Inevitably, however, you’ll probably just be starting to consider when and how you should raise your rates. And that’s exactly the right thing to do. But, from my experience, there’s some questions you should ask yourself to make the transition comfortable and make sure you’re not potentially rubbing the clients you’ve worked so hard to build up the wrong way.
These questions can seem bearish at best and really negative at worst. But these are all things that your clients may be asking themselves when you come asking for more money. Consider their bottom line, as well as the potential that they’ll have someone to answer to in management. And send your email to a friend you trust before you ask, just to make sure you’re hitting the right marks.
All of this to say that if you ask in a respectful, open, and honest manner that has valid reasons behind it, even if they say no, you can still come away with a sense of respect for each other and a clear picture of what you need to do in the future in order to get what you’re looking for. The essence of this process is communication, and it is so valuable to be open and honest with your client. Be confident, don’t second guess yourself (“I know this may be cheeky, sorry to do this, I understand if now is not the right time, are all things you should not say in this setting”), and be ready with your champagne, even if it’s just virtual.
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